Draft. This text is a starting point and should be reviewed by a lawyer before launch. Highlighted items need your decision.
Before you buy, please use the free trial to check that the software works with your archives. The trial reads your archives the same way the licensed version does and exports up to 24 hours of data per run.
If you bought a license and the software does not work with your archives, and we are not able to fix that, we will refund your purchase. To request a refund, email bob.meads@iquestcorp.com within 14 days of purchase with your order number and a description of the problem. We will work with you to resolve it first, and refund you if we cannot.
We do not refund purchases because the software was not needed or because it was not tested with the trial first. Renewals for updates are not refundable once the new update period has started.
Payments are processed by our payment provider, Paddle, which handles refunds on our behalf. Your rights under the provider’s terms and under applicable law are not affected by this policy.